Our Services

What are the benefits of using a letting agent?

Using the right letting agent can bring peace of mind - knowing that the rent collection is something you no longer have to worry about, knowing that when a tap springs a leak it is not going to be you who does the running around, knowing that the tenants that move into your property have been referenced and vetted to ensure that they will 'fit'. Using the wrong agent can be worse than no agent, but using an agent with pedigree can make a world of difference.

What services do thebestdigs.com offer, in general?

As full service residential letting agents, thebestdigs.com offer the full range of letting services - from finding and researching potential tenants to helping you to get your property ready for the tenants to move into, arranging all manner of safety testing and legal compliance requirements and preparing the tenancy agreement. If we are managing a property for a landlord then we will also safeguard the deposit, collect the rent and ensure that all maintenance issues are dealt with in a professional and cost effective manner by our dedicated property manager.

That sounds good, but who are thebestdigs.com?

thebestdigs.com is a student lettings revolution in the making! thebestdigs.com is everything that you ever hoped a letting agent might be! Okay - so these might be brash and arrogant claims but we are bringing a new standard of quality and service to the market which is sadly lacking in letting agents and one day are sure that the claims we make will be commonly held thoughts!

The company was formed in 2002 and has grown organically into one of the market leaders in Bath. Everything we do we try to do better than our competitors - whether it is the way we market our properties, the way we keep our clients 'in the loop', the way that we respect our tenants, the way that we handle problems that crop up, the way that we always strive to 'go the extra mile' - and always with a smile!

We have grown leaps and bounds since our humble beginnings - the corporate image has developed to appeal to our core market, our offices are modern and welcoming, we have a team who are all completely committed to exceptional customer service.

Our levels of business have doubled every year since we started - we now carry undoubtedly one of the best portfolios of student property in Bath and we attract the very best properties and by virtue of that, the very best tenants.

We specialise in Student lettings. For many lettings agents Students are merely an afterthought or are considered second rate - we specialise in what we do and this helps us to be sure we are giving our clients our 100% commitment.

We offer two very important guarantees which make us different to our competitors:

• we NEVER make any money out of our contractors. This is vital for our own integrity - many letting agents will be paid commission by their suppliers for work that is 'put their way' or they will sub-contract out their own maintenance team at a rate far greater than the contractor is being paid. By only using sub-contractors and always charging our clients the exact price that we have to pay for the work we are able to guarantee our clients that they will benefit from our buying power rather than be penalised for it.
• if we are managing a tenancy (where we will handle the day to day looking after of the property and the tenants on behalf of the landlord) we will NEVER make a charge to the landlord for finding the tenants and making the initial arrangements and set-up. A lot of agents will make a charge for finding a tenant and then charge the landlord monthly for the management. We do not do this - if we are managing a tenancy we will only make an ongoing monthly charge and NEVER a set up charge.

Well, it sounds like thebestdigs.com offer a lot - there must be a catch, the costs must be high?

No catch! It is true that it is impossible to provide the highest level of service together with the lowest price. However, our company is in a position to offer exceptional service at a cost effective rate because we have spent years honing our product to be the best and have managed to introduce cost effective systems that help us achieve the best levels of service without it costing the earth.

We have two standard ways of charging for our services. We are happy to quote for any clients particular needs that are 'outside the box' - we are proud to be an independent dynamic company that can do this!

If we are employed by the landlord to find suitable tenants, conduct all referencing and assist in the preparation of the property for the tenancy (and the preparation of the tenancy for the property) and get to the point at which the keys are handed over and then the landlord takes over - we will make a charge equivalent to half of one months rent for our services.

If the landlord employs us to manage the tenancy, whereby we do all the above and then look after the property on an ongoing basis - rent collection, conducting inspections, proactively planning maintenance, ensuring the rent remains current, handling disputes etc then we will waive our introduction charge and simply make a charge of 8% of the gross monthly rental income from the first day of the tenancy.

All our fees and charges are subject to VAT.