Below are some commonly asked questions. If you have any other questions or queries that are not answered below then please don't hesitate to contact us.


Yes. If you wish to reserve a house you will need to put down a holding fee of £100 per person. We must have the full holding fee for the whole house before it is taken off the market. If all goes well, the holding fee will be fully refunded from your first month’s rent. If you pull out for any reason after the holding fee has been paid it is non-refundable.

Normally for 12 months starting in July and ending in June - we will confirm this with you when you view the property

Yes, we do carry out basic reference checks for all students who are signing up to a new tenancy. You will also need to provide details of a UK based guarantor who will also be referenced and required to sign a guarantee.

You can pay rent for the full term in advance in lieu of a guarantor. Or, you can ask one of the other guarantor’s in the house if they are happy to stand as a guarantor for multiple tenants.

The majority of our student properties are let fully furnished or at least part furnished. White goods (washing machine, fridge, freezer) are nearly always included as standard.

No, not normally. There are tight legal restrictions imposed by the government through HMO Licensing by the local council - limits are put on the occupancy levels in most shared properties.

Pets may be allowed at the discretion of the landlord. You should always ask permission before taking a pet into a property.

Yes. You will pay an administration charge of one third of a month’s rent per property (subject to VAT). For example, if the rent each month is £1740, the administration charge will be £580 regardless of how many tenants at the property. This is used to cover the cost of referencing both you and your guarantor and drawing up of your tenancy agreement. You will be required to pay the agency charges when we have agreed a tenancy in principle. Split tenancies will incur additional administration charges – we will explain those to you. Our charges may be subject to VAT.

Yes. You will be required to pay a deposit of 1.5 months' rent which will be held for the duration of the tenancy. For all Assured Shorthold Tenancies your deposit will be retained in accordance with the rules of the Tenancy Deposit Protection Scheme. For more information go to www.direct.gov.uk/TenancyDeposit.

This depends on the property. Most student properties are let exclusive of all bills. If bills are to be included, we will notify you at the point of enquiry.

Yes, we often have shared houses which you can rent on a room by room basis. You will have your own room and share use of communal areas. Please ask us what we have available - not all our properties like this are on our website.

Yes, possibly. Get in early though!

We will need a minimum of 24 hours notice for all viewings in order to give enough notice to the current tenants. To arrange a viewing call us on 01225 430909 or pop into our Monmouth Street office. You could also email us (bath@thebestdigs.com) with your request. Please note though that no viewings are 'booked' until we confirm them with you. Please be aware that key viewing times (Wednesday afternoon and Saturday) will book up quickly).

If you haven't already been to our office then we might ask you to meet us there before your first viewing. We will then be able to meet you at the property for any subsequent viewings. We will wait at a property for no more than 10 minutes for you to arrive, after that we will leave and you will be unable to book any other appointments with us. Please, if you need to cancel/postpone your viewing let us know at least an hour beforehand. ‘No shows’ are a waste of time for everyone.

Generally we don't offer reduced rent over the summer months, however, if you are paying full rent you may live in the property from the first day of your tenancy.

Yes, normally you can. The inventory will detail all furniture belonging to the property/landlord. Any furniture that you bring into the property will need to be maintained by you and will not be looked after by our property management company. If you remove any of the landlords furniture for any reason it will be your responsibility to transport it and look after it safely, returning it to the same part of the property at the end of the tenancy.

We highly recommend that tenants take out their own contents insurance. Your landlord's insurance may not cover you in the event of any damage to either your belongings or theirs.


We normally employ an inventory clerk to carry out a detailed inventory of most of our properties prior to the start of any tenancy. It will be your responsibility to check the inventory against what you see and then sign and return it to us. It is this document that will be used at the end of your tenancy to check for changes in condition so make sure you agree with what it says! You should be aware that there may be a small charge levied for the cost of the checkout - your tenancy will confirm this. Any inventory we issue must be checked by the tenants within 7 days of issue.

Your Assured Shorthold Tenancy agreement is binding until the end of your fixed term contract. We can discuss ending your tenancy early as long as you have found someone to take your place in the property. Please contact a member of our team to discuss this further. There may be an additional administration charge to pay for this as there is a lot of work involved to ensure the transfer of legal responsibility between tenants mid-term.

Some of our landlords choose to manage their properties themselves in which case you will be given their contact details at the start of the tenancy and you should contact them with any maintenance issues that you may have. In all other cases, you will be looked after by us and any maintenance queries and issues should be passed to our maintenance team to be dealt with. We will give you all the contact information you need at the start of your tenancy.

Your rent is payable monthly in advance usually on the first day of every month. If it suits your needs or budgeting any amount of additional rent may be paid in advance. You may be asked to pay more rent 'in advance' in lieu of a suitable guarantor if you cannot/choose not to provide one. We will detail this in your tenancy if it applies to you.

You will be required to set up a monthly standing order by the start of your tenancy. This can be done online or directly with your bank. Alternatively, we will give you a form to complete which will be sent on to your bank and they will set this up for you.

Possibly, you should always obtain permission from your landlord before decorating any part of the property.

Yes, your parents or anyone else can pay rent on your behalf, however the contract and legal responsibility for the property and payment of the rent will remain with you. We will need to comply with the Money Laundering Regulations in all circumstances, if we need more information from you before agreeing to 3rd party rent payments we will let you know.

Yes, we can usually accept post-dated cheques as a method of paying rent. Ideally though, your rent will be paid by standing order. We will give you a form to complete at the start of your tenancy or alternatively, you can set this up directly with your bank. If it is essential that you are able to pay by post-dated cheque, make sure that you have checked with us that this is possible before signing the tenancy.

If you are having trouble paying your rent then you should let us know straight away. The sooner you let us know, the more likely it is that we will be able to work with you to rectify the situation. You should refer to your tenancy agreement for further information on charges that may be applied and the process we will undertake to recover outstanding rent.

Property Ombudsman
On The Market